At Raven & Quill Creative, we genuinely care about the experience and satisfaction of every client. We strive to provide thoughtful, high-quality service at every stage — but if something hasn’t gone quite right, we’d really appreciate the chance to make it better.

We see feedback (even difficult feedback) as a way to grow, improve, and ensure you feel heard.

1. How to Reach Out

If you’d like to raise a concern or make a complaint, please email us at ravenandquillcreative@outlook.com with:
• Your name and contact details
• A short description of what’s gone wrong
• Any relevant information or context (e.g. project name, dates, documents)
• What you’d like to see happen next

2. What You Can Expect
• We’ll acknowledge your message within 2 business days
• A full response will be provided within 10 business days
• If the issue is more complex and needs additional time, we’ll keep you updated along the way

3. Finding a Resolution
We’ll take time to understand your concerns and respond with care and honesty. This might include:
• Clarifying any confusion
• Offering an apology where appropriate
• Proposing a fair solution or next steps

4. Further Review
If you’re still not satisfied, you’re welcome to request an external review. I may suggest a neutral third party — such as a professional mediator — depending on the situation and what feels fair for both sides.